FAQ
Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
Unfortunately, due to the custom nature of the products we do not accept returns. We kindly ask that you double check all details before placing an order like spelling, colors, and sizing chart.
There's an mistake with my order
If there is an issue with an order due to our part we want to first say, sorry! We will do what we can to make it right. We appreciate it if you reach out to us so we can fix it.
Shipping
What Are Your Shipping Times?
Shipping on our custom personalized products typically take 7-14 days. During our busy holiday season, shipping can take slighty longer. Never hesitate to reach out
Where do you ship from?
We ship nationwide via USPS or UPS. Orders of $75+ ship free.
Can I track my order?
Yes —you'll receive tracking information by email once your order ships.
Sizing
How do I know what size to order?
Each product page includes a sizing chart specific to that item, since fits vary
slightly by style and supplier. Check the description as well for description
of fit.
Ordering & Customization
Can I personalize any item with a name?
Most items can be personalized with a name, initials, or monogram. Look for the
personalization field on each product page to add your details before checkout.
What order should I include my monogram in?
We typically ask that you include monograms in traditional monogram order. First
initial, LAST initial, middle initial. So Jane Ann Williams would be JWA
Do you do bulk orders?
Yes we love doing bulk orders. Bulk is considered any orders of 12+ of the same
item and embroidery. Discount depends on size of order and items. Please feel
free to contact us on the contact tab for bulk.
Care Instructions
How do I care for my embroidered piece?
We recommend washing embroidered items inside out on a gentle cycle and avoiding
high heat when drying to protect stitch quality over time.